Delivery appConcept build
Swift Riders.
A rider app and office dashboard for a delivery business that ran on phone calls.
Next stop
#10481.2 km
CallTap
The challenge
The problembefore.
Riders called the office for every address, customers called to ask about their parcel, and there was no proof when a delivery was disputed.
- Riders called the office for every stop
- Customers called to ask where their parcel was
- No proof of delivery in disputes
What we built
Three parts,one system.
Three parts that work together, each built around one everyday task.
- Next stop#10481.2 kmCallTap
Rider app
Each rider sees the day’s stops in order, with one-tap navigation and calling.
- Your parcel#1048Out for deliveryNowArriving3:30 PM
Live status link
Customers get a link that shows where their parcel is.
- Delivered#1047PhotoSavedSignatureSaved
Proof of delivery
A photo and signature are saved and shared with the office instantly.
How it works
- 01Office assigns the stops
- 02Rider picks up
- 03Customer gets a live link
- 04Delivery saved with proof
What it changes
Built tomake adifference.
Designed outcomes for this concept, not measured client results.
- Far fewer calls to the office
- Disputes settled with proof
- A clear view of every delivery today
Under the hood
Cross-platform mobile appOffice dashboardMaps and navigationPush notificationsREST API